Refund policy

We want you to love what you buy from Motilun. If something isn't right, here's how we'll fix it.

30-day returns

You have 30 days from the date your order is delivered to request a return. To be eligible, the item must be unused, in the same condition you received it and in its original packaging, with all accessories and manuals included. You'll also need your order number or proof of purchase.

How to start a return

Email us at support@motilun.store with your order number and the item you'd like to return. If your return is approved, we'll send you the return address and instructions. Items sent back without contacting us first can't be accepted.

Return shipping

If you're returning an item because you changed your mind, you're responsible for the cost of return shipping. We recommend using a trackable shipping service, since we can't be responsible for returns lost in transit. Original shipping charges aren't refundable.

Damaged, defective or wrong items

Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and a photo of the issue. We'll send a free replacement or a full refund, and you won't pay anything to put it right.

Items we can't accept

We can't accept returns of items that have been used, washed or damaged after delivery, gift cards, or items marked as final sale.

Exchanges

The quickest way to get a different item is to return the one you have and place a new order for the one you want. If you received a damaged or defective item, we'll replace it with the same item at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether your refund has been approved. Approved refunds go back to your original payment method within 5 business days. Please allow some extra time for your bank or card issuer to post the refund.

Late or missing refunds

If 10 business days have passed since your refund was approved and you still don't see it, please check with your bank or card issuer first. If you still need help, email us at support@motilun.store.

Cancellations

Need to cancel? Email us as soon as possible. If your order hasn't been processed yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be canceled, but you can return it under this policy.

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